Monday, July 7, 2008

Wesley Employment Casino: HYPOCRITICAL

Wesley Employment

Walker Street

CASINO 2470

Attention:

Julie Rowling

Alison Kaihau

There are certain anomalies extant within your work environment that impact upon your clients. These anomalies seem to be at variance with the stated aim of the JNM

System set up by the Howard government over a decade ago. They also lie, unfortunately, at the heart of perceptions of JNMs by the Australian public.

Your Mission statement implies welfare and employment. Many times these social aspects lie in contradistinction and you at Mission Employment Casino exemplify this.

My wife is your client. She is a licensed real estate agent with qualifications in property valuation and agency. She is studying for her Stock and Station Agent’s license that will allow her to actively market rural properties. At the moment she can only deal with properties 20 acres and under. You know this at Wesley Casino. You know we live 60km from Casino at Tabulam.

Yet you marketed her to a retailer of mobile phones, a technology that my wife had never even held in her hand. She had never touched a mobile phone previously. The employer wanted suitable applicants, but, as Centrelink subsequently stated, my wife had neither sales nor the technological expertise to fulfil the employer’s requirements.

The subsequent events are interesting in that they display the above-mentioned anomalies. I decided that my son, who worked at WOW telecommunications and was actively seeking employment in our area, was fit for this job. So I told him and gave him the details of the One Zero employer.

My wife and son attended interviews with One Zero and ultimately my son got the job. Consequently Wesley Employment sharply remonstrated with my wife as if she were a child rather than a 52 years old mother of five. You were concerned that you had lost the commission/remuneration for successful emplacement of job seekers with employers. You upbraided my wife for passing the One Zero information to our son. She told you that it was I who gave away the information, akin to some tawdry spy novel, so to speak.

Without extending the details, it is necessary to remind you that you advised my wife that she would be breached but that it took three breaches to affect her job search allowance. However, we discovered that her payment had been stopped. It was necessary to call Centrelink to have the matter dealt with. As it was a long weekend we were without income for five days. When my wife called Centrelink she was informed:

1. She should not have been designated the One Zero job for application due to not being sufficiently qualified for the position

2. She did not deserve to be breached and that Wesley had acted without basis.

Without a shred of apology Wesley again upbraided my wife, this time for bringing Wesley into disrepute with Centrelink! The attitude springing from the wells of Wesley said it all; only the client could be wrong, not the JNM.

It may be remembered that a similar occurrence involved me and Wesley. Wesley listed a job for Casino Centre and I applied. I had no JSN so Wesley did not proffer my application as there was no reward in it for them should my application be successful. However, in the true spirit of the Job Network, Wesley provided the avenue along which I was to individually apply for the job.

This is in stark contrast to the kerfuffle Wesley produced in the One Zero affair.

The other aspect that causes us concern is the matter of the program for job preparation which you designated my wife to attend from next Monday [7/7/08]. Unbeknown to my wife she accepted the invitation [Wesley ‘nominated’ my wife for the course] to attend. However, I had arranged an appointment with a hernia surgeon in Brisbane for next week and I needed the car.

My wife explained this to Wesley and you know how you reacted; with extreme scepticism! You nailed my wife to a badge of dishonesty. You demanded that she produce my doctor’s certificate to prove that she was not lying.

This is the greatest insult you could have bestowed upon my wife. Without reference to the humiliating manner of your approach to my wife in the time she has been your client, I view this latest episode with contempt for Wesley Employment.

Let us go beyond the incident into the rationale you had produced to legitimise your behaviour; when you explained to my wife the reason for her needing to attend the course next week you told her she lacked confidence and that the course was designed to enable her to seek work with confidence. Remember you are talking to a 52-year-old mother of five! You portrayed my wife as something less than what she is in order to coerce her into attending your course.

On the other hand you conducted her interview for a position as a consultant with Wesley Casino, told her beforehand that the interview would last 30 minutes, and elongated the interview to one hour. You actually congratulated her for attaining the interview [her application had been her unaided work]. Furthermore, you phoned my wife to let her know she had been unsuccessful, although she had conducted a very good interview and had made Wesley’s job difficult in deciding the result.

This is known in parlance as anomalous behaviour.

You pressured my wife with the admonition that ‘your husband should understand that you have obligations to Wesley and that his income is dependent on your maintaining your obligations to Wesley’. You were implying/stating that you would breach again if your will were not to be fulfilled. It had become a contest, a desperate effort on Wesley’s part to compel my wife into submission. Wesley had lost sight of the fact that its own existence was to serve the disadvantaged; its raison d’etre had become its sole objective, to maintain its own existence.

For want of some Wesleyan imperative, you demanded that my wife produce my doctor’s certificate. This, you may know, is an illegitimate action in that you have no authority to demand from a third person with whom you have no contract or obligatory relationship.

For your record, I had a hernia operation exactly a year ago. It was not successful. I need a repair operation and the hernia centre in Sunnybank [Brisbane] is where I shall be repaired. My wife has been attending my extreme discomfort for a year and I have been heavily reliant upon her for pain relief. It has not been easy on her.

Also for the record: I was a JNM manager and I set up my branch in Inverell some years ago with what was considered to be energy, humour and an empathetic display of concern for the disadvantaged. My wife also worked as a consultant with a JNM and we are therefore equipped somewhat to an understanding of how you at Wesley operate.

If you want some document from me then you will have to approach me rather than to use your office and the threat of breach to coerce my wife into submitting the document.

If you paid heed to research on JNMs you may just realise the extent to which you contribute to social anxiety and depression. You skate on a thin edge of propriety at Wesley Casino, as do so many other JNMs.

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